Terms and Conditions
1.) APPLICABLE TERMS 1.1 The contractual relationship between us, Casa Chicos Ltd, and you, the Customer, shall be subject to these terms and conditions. 1.2 Any amendment to these terms and conditions or additional documentation relating to the contract shall only apply if approved in writing by us. 1.3 We may vary these terms and conditions from time to time at our discretion. 1.4 For purposes of these terms and conditions ‘mainland UK’ excludes postcodes: BT, HS, IM, GY, JE, KA27-28, PA20-88, PH14-50, PO30-41, TR21-25, and ZE. 2.) FORMATION OF CONTRACT 2.1 The goods offered by us (“the Goods”) may be ordered by you via the internet, by telephone or in writing. 2.2 A contract will be formed on acceptance by us of your order. 2.3 If you choose to provide us with your email address you will receive confirmation of the details of your order by email. Otherwise orders placed using our website will be confirmed on screen, orders placed by telephone will be confirmed verbally at the time of order and written orders will be accepted verbally. This confirmation acts only as a verification of order details and does not constitute acceptance of your offer to purchase goods. 2.4 Acceptance will take place on notification to you by us of acceptance of your order for the Goods, typically by shipment to you. This shall not take place until after payment funds are cleared. Submission of an order by you represents an offer to purchase and we may for any reason decline to accept the order including non-availability of the Goods or invalid pricing. 3.) CANCELLATION 3.1 You may cancel an order at any time up to the end of the Fifteenth working day from the date on which you received the Goods. Prior to shipment of the Goods cancellation can be effected by telephoning Customer Services. Cancellation of the order after receipt of the Goods shall be in accordance with the directions indicated on the returns form. 3.2 If you received the Goods prior to cancellation you will return the Goods to us without delay after cancellation in excellent condition suitable for resale and in the original packaging. 3.3 Following notification of cancellation any sum relating to the cancelled order shall be credited to you within 10 working days upon receipt of the Goods, provided that the Goods are returned by you to us in the condition in which they were delivered. 3.4 You will pay for the cost of return and original carriage of the Goods unless the Goods are faulty or damaged. 3.5 The right of cancellation shall not apply to personalised goods or to goods made to your specification. 3.6 Owing to hygiene and safety reasons, the right of cancellation shall not apply, to mattresses, mattress toppers, duvets, pillows, linen and bedding, personal grooming products, all nappies and related items. 4.) RETURNS 4.1 If the Goods are faulty or damaged you will notify us by telephoning Customer Services as soon as possible after delivery to obtain a Returns Authorisation Number and arrange for a replacement. 4.2 If you are not completely satisfied with the Goods, a refund or exchange can be organised providing the Goods are returned in original packaging and excellent condition suitable for resale. You will notify us by telephoning Customer Services as soon as possible after delivery to obtain a Returns Authorisation Number and arrange for a refund or exchange. Postage and Packaging are direct costs and in this instance will not be refunded. We suggest you obtain proof of postage from your post office, as we cannot be held liable for lost or damaged returns parcels. 5.) PRICE AND PAYMENT 5.1 The price of the Goods shall be the price at the date of acceptance by us of your order. 5.2 Delivery charges shall be notified to you and shall be added to the price of the Goods. 5.3 Payment shall be made by you by credit card, debit card, cheque or postal order. 5.4 Delivery shall only be made by us against cleared funds. (See Section 6 - Delivery) 5.5 Prices are inclusive of VAT at the applicable rate where required. 6.) DELIVERY 6.1 We shall use our reasonable best endeavours to deliver the Goods to you in mainland UK within 14 days of acceptance of your order at the address given to us by you, however please allow up to 28 days for delivery. 6.2 Orders to be shipped outside mainland UK will be reviewed before approval. We reserve the right to contact you to confirm more accurate carriage costs before initiating delivery. 6.3 In the unlikely event of your parcel being lost we must wait 15 working days before we can arrange a redelivery or refund 7.) LIABILITY 7.1 Our liability to you for the Goods shall be limited to the purchase price of the Goods. 7.2 We shall not be liable for any loss of use, loss of revenue or loss of profit by you. 8.) EVENTS BEYOND THE CONTROL OF Casa Chicos Ltd Ltd 8.1 We shall have no liability to you for any failure to deliver or for any delay in doing so or for any damage or defect to the Goods, which is caused by any act or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. 9.) DATA PROTECTION 9.1 We may, unless otherwise notified by you, use your personal data to advise you of other offers by us and subject to your prior consent, either verbally in case of telephone orders or otherwise in writing, may disclose your personal data to third parties for marketing purposes. 10.) ASSIGNMENT 10.1 Our rights and obligations and yours shall not be assigned without our prior consent in writing. 11.) THIRD PARTY RIGHTS 11.1 A person who is not a party to the contract between ourselves and you shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract. 12.) PARTIAL INVALIDITY 12.1 If any of these terms and conditions or any part thereof are unenforceable, the enforceability of all other terms and conditions shall not be affected. 13.) WAIVER 13.1 No failure by us to exercise any right or remedy under these terms and conditions shall operate as a waiver of that right or remedy and no waiver by us of any breach of these terms and conditions shall operate as a waiver of any subsequent breach. 14.) NOTICES 14.1 All notices to us shall be in writing and sent to: Casa Chicos Ltd The Old Sorting Office Rear of 37 High Street West Malling Kent ME19 6QH Email address: info@Casachicos.com 15.) LAW AND JURISDICTION 15.1 These terms and conditions shall be governed by and construed according to English law and the English courts shall have exclusive jurisdiction regarding any claim or matter arising under the terms and conditions. 16.) SPECIAL OFFERS AND VOUCHER CODES 16.1 Offers end on the designated date and will not be honoured thereafter. 16.2 You cannot claim offers in conjunction with any other voucher code offers you are claiming for unless stated. 17.) PROMOTIONS 17.1 You accept and agree to be bound by the terms and conditions and consent to the Promoter using your email address and other contact details to contact you about the outcome of this promotion and about the Promoter’s other offers, goods, services and promotions.